How can I ensure people know their submission was received?

Formi Your PlatoForms guide

Question

Answer

We understand the frustration people feel when they’re unsure if their form submission went through. That’s why PlatoForms offers various options to confirm receipt of their submission.

Option 1: Setting a thank-you message

You can apply the default thank-you message or customize it to let respondents know their submission is complete and to thank them for filling out your form. This ensures they receive immediate confirmation upon completion. To do so, open Manage Form > Thank-you page and customize your settings. For more details, see Thank-you page.

Option 2: Redirect URL

If you don’t want to use the thank-you message, you can send people to a different web page instead. You can even include things like their name or a tracking code in the web address to make the page customized based on what they entered in the form. This page can confirm their application was submitted and give them more info about what comes next. For more info, check out Use variables in redirect URLs.

Option 3: Automatically send confirmation email

Choose to automatically send a confirmation email to people who fill out your form with certain field, such as their email address. This email notification assures them that their submission was received.

To do that:

Make sure you have a Text Input field set as an Email type. Any Text Input or Dropdown field can be picked, but the Email type is the right choice for an email address.
Open Manage Form > Notifications and select the Notify Users tab.
Under Or send to the email filled in the form, select your email field to send the notification email to the address filled in the form.
Don’t forget to save your settings.