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Q: Can I get a text or a Slack message when something needs me?

Question I do not sit in PlatoForms all day. Can I get a text or a Slack message when an approval or something else is waiting on me?

Q: What is the Inbox and what does the number on the bell mean?

Question There is a bell with a number at the top of my dashboard and an Inbox entry in the left navigation. What is in there, and why does the number not match my unread updates?

Q: Why does this PlatoForms email have no unsubscribe link?

Question I want fewer emails from PlatoForms, but some of them have no unsubscribe link at all, and the trial reminder ends with “Why am I getting this?”. How do I stop them?

Q: Can I turn filled-in paper forms into online submissions?

Question Some of our clients still fill in our form on paper. Can I get those paper copies into PlatoForms with the online submissions, without typing them in?

Q: Can PlatoForms read handwriting on scanned paper forms?

Question Our paper forms are filled in by hand. Can PlatoForms read handwriting, and what happens when it gets an answer wrong?

Q: How many paper pages can I import each month?

Question How many pages can my team import from paper, and what happens when we go over? Answer Every plan includes paper pages each month: Free 10, Bronze 40, Silver 120 and Gold 360. The count starts again each month, on the same day as your plan’s AI allowance.

Q: Why are my scanned pages marked "Not this form"?

Question I imported scans of our paper form, but the pages are marked Not this form and nothing was read. Why?

Q: Why do I see "Changed in another window" when I edit a form or document?

Question I’m editing a form or PDF document and a message says Changed in another window. What does it mean, and which button should I click?

Q: How can I prove a PlatoForms e-signature is valid?

Question Someone signed a form in PlatoForms. How can I, or the other party, prove the signature is valid and the signed PDF hasn’t been changed?

Q: Which email address are my form emails sent from?

Question Which email address do my form emails come from, and how do I change it? Answer Your emails come from mailer@platoforms.com unless you choose your own address. On a paid plan, you can send them from your own address instead, for example forms@yourcompany.com, once that address is verified. See How to use my company email for form invitations and notifications to verify it.

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Why does this PlatoForms email have no unsubscribe link? Oct 26 What is the Inbox and what does the number on the bell mean? Oct 26 Can I get a text or a Slack message when something needs me? Oct 26 Why are my scanned pages marked "Not this form"? Oct 13 How many paper pages can I import each month? Oct 13 Can PlatoForms read handwriting on scanned paper forms? Oct 13

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Forms and fields Build forms, configure fields, and choose form layouts. 18 questions Publishing and sharing Publish, embed, protect, and share forms with respondents. 18 questions Submissions and PDFs Review submissions, export data, and manage generated PDFs. 19 questions Workflows and logic Route forms, automate field behavior, and manage workflow steps. 14 questions Notifications and integrations Configure emails and connect forms to other services. 18 questions Payments Collect payments and choose a supported payment provider. 5 questions Account, plans, and security Manage your team, plan, account settings, and data security. 10 questions Insights and reporting Analyze submissions, visitor journeys, and report results. 3 questions

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