PDF Online Form Frequently Asked Questions

PlatoForms FAQ

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How can I enhance form embedding with URL parameters

Question I want to embed the form on my website using the embed code and also use a URL Value.

How can I create a master form from an exsiting web form

Question How can I create a master form from a web form I have already created without starting from scratch?

How to solve corrupted characters in exported csv file

Question When I open the exported CSV file, I encounter corrupted characters. How to solve this problem?

Why am I not receiving email notifications as a team member

Question As a team member, I’m not receiving email notifications for the team. What should I do?

Can I add pages to an existing PDF form

Question Can I add pages to an existing PDF form? Answer PlatoForms does not have a direct feature for adding pages to an existing PDF form.

Why am I not receiving notification emails

Question Why am I not receiving notification emails? Answer You can solve this issue by following the following steps:

How can I free up my plan capacity and publish new forms

Question How can I free up my plan capacity and publish new forms? Answer To free up your plan capacity and publish new forms, you have two options:

How to globally customize the font style of all fields in the PDF form

Question Can I quickly and uniformly change the font style of all fields in the PDF form?

How to change the current team owner or add a new team owner

Question Can I change the team owner or add a new one? Will the previous team owner’s work be lost?

How to solve 'no valid signature found in this submission'

Question Why the signature certificate of the PDF indicates “There is no valid signature found in this submission”?

Can I obtain a signed certificate through a PlatoForms workflow

Question Can I obtain a signed certificate through a PlatoForms workflow or workflow invitation? Answer This feature is still under development, and it’s not available yet.

Can I obtain a Signature Certificate if I edit and resubmit my submission

Question Can I obtain a Signature Certificate if I edit and resubmit my submission? Answer Unfortunately, the Signature Certificate is only generated upon the initial submission of the form.

Can I add two Signature pads when signing a document first and sending it to my client

Question Can I add two signature pads when signing a document first and sending it to my client?

Can I generate a signature certificate using the PlatoForms Invitation API

Question Can I generate a signature certificate using the PlatoForms Invitation API? Answer Currently, this isn’t possible.

How to automate data entry based on another input

Question Is it possible for the form to automatically fill in certain details when my client enters information into a specific field, such as a “student ID,” and retrieve information from a CSV file uploaded to PlatoForms to populate fields like the student’s name, email, and phone number?