PDF Online Form Frequently Asked Questions

PlatoForms FAQ

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How can I enhance form embedding with URL parameters

Question I want to embed the form on my website using the embed code and also use a URL Value.

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How can I create a master form from an exsiting web form

Question How can I create a master form from a web form I have already created without starting from scratch?

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How to solve corrupted characters in exported csv file

Question When I open the exported CSV file, I encounter corrupted characters. How to solve this problem?

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Why am I not receiving email notifications as a team member

Question As a team member, I’m not receiving email notifications for the team. What should I do?

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Can I add pages to an existing PDF form

Question Can I add pages to an existing PDF form? Answer PlatoForms does not have a direct feature for adding pages to an existing PDF form.

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Why am I not receiving notification emails

Question Why am I not receiving notification emails? Answer You can solve this issue by following the following steps:

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How can I free up my plan capacity and publish new forms

Question How can I free up my plan capacity and publish new forms? Answer To free up your plan capacity and publish new forms, you have two options:

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How to globally customize the font style of all fields in the PDF form

Question Can I quickly and uniformly change the font style of all fields in the PDF form?

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How to change the current team owner or add a new team owner

Question Can I change the team owner or add a new one? Will the previous team owner’s work be lost?

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How to solve 'no valid signature found in this submission'

Question Why the signature certificate of the PDF indicates “There is no valid signature found in this submission”?

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Can I obtain a signed certificate through a PlatoForms workflow

Question Can I obtain a signed certificate through a PlatoForms workflow or workflow invitation? Answer This feature is still under development, and it’s not available yet.

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Can I obtain a Signature Certificate if I edit and resubmit my submission

Question Can I obtain a Signature Certificate if I edit and resubmit my submission? Answer Unfortunately, the Signature Certificate is only generated upon the initial submission of the form.

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Can I add two Signature pads when signing a document first and sending it to my client

Question Can I add two signature pads when signing a document first and sending it to my client?

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Can I generate a signature certificate using the PlatoForms Invitation API

Question Can I generate a signature certificate using the PlatoForms Invitation API? Answer Currently, this isn’t possible.

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How to automate data entry based on another input

Question Is it possible for the form to automatically fill in certain details when my client enters information into a specific field, such as a “student ID,” and retrieve information from a CSV file uploaded to PlatoForms to populate fields like the student’s name, email, and phone number?

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How to reuse fields on PDF

Question How can I simplify the online order process for customers? I want them to enter their personal info and order details once, and have that data automatically applied to all the products they choose.

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How to customize my online web form's appearance

Question Can I personalize my online web form by adding our company logo and adjusting the background color to match our brand?

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How to filter multiple form logics

Question I’ve added multiple logics to my online form, but finding a specific one for editing takes time.

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How to use "Else" condition in form logic

Question How can I make my form do different things based on choices or dates? For instance, I’m making a registration form for an event with an early-bird discount.

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How to clear field values automatically

Question Can I make a field’s value clear automatically when a user selects an option in the online form?

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