Find trending topics and quick answers here

Hi, how can we help?

There no matching results.

How to resolve the issues with failing to send notification email


Why am I experiencing failure to send the notification emails, and what solutions are available?


If you’re encountering issues with sending notification emails, it’s advisable to check if the size of your uploaded PDF is too large when creating an online form.

Note: While there’s no strict upload size limit, surpassing 10MB can cause problems with email notifications due to our 10MB email size limit.


To address the mentioned issue, follow these steps:

  • Ensure that the Automatic PDF Compression option is enabled when you upload the PDF for conversion.

    Upload pdf

  • If the compressed PDF remains too large, in your Notification settings, remove the {{share_pdf_file}} variable and instead include the {{share_pdf_link}} variable. This variable provides a download link for the generated PDF without any size restrictions.

    Upload pdf

Have more questions? Visit our FAQs page or contact us.