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Why doesn't font size change show in generated PDFs
Question I adjusted the font size in the online PDF form. Why isn’t it reflected in the final form? Answer In PlatoForms, font changes can be divided into two scenarios based on the form type (Web PDF Form, Online PDF form, or Master Form):
Read MoreHow can I change fonts for online forms and generated PDF
Question How can I change fonts for my online forms and generated PDF, and what are the differences between them?
Read MoreCan I use my website's root domain as the CNAME record
Question My website is “www.mybrand.com”. Can I use my website’s root domain as the CNAME record? Answer In most cases, it’s not recommended to use your website’s root domain (e.
Read MoreHow can I troubleshoot missing details in invitation emails
Question What should I do if my invitation email doesn’t contain the link, form name, or password? Answer If your invitation email is missing crucial details like the link, form name, or password, here’s what you can do:
Read MoreCan I modify EMAIL FROM details for form invitation
Question Can I customize the EMAIL FROM details for the form invitation? Answer Absolutely! Customizing EMAIL FROM details is available exclusively for premium plans.
Read MoreHow to configure a form to send submissions to an email address based on user input
Question How to configure a form to send submissions to an email address based on user input? Answer To achieve this, you can set a hidden field and use form logic as follows:
Read MoreHow to pre-fill data in a form before sending it out
Question I’d like to pre-fill some data in a form before sending it to a customer to minimize their input efforts.
Read MoreHow can I enhance form embedding with URL parameters
Question Can I embed the form on my website using the embed code and also use a URL Value? How can I integrate this into the code?
Read MoreHow can I create a master form from an exsiting web form
Question How can I create a master form from a web form I have already created without starting from scratch?
Read MoreHow to solve corrupted characters in exported csv file
Question When I open the exported CSV file, I encounter corrupted characters. How to solve this problem? Answer The issue you’re facing with corrupted characters when opening the CSV file is related to encoding and isn’t a problem with our system.
Read MoreWhy am I not receiving email notifications as a team member
Question As a team member, I’m not receiving email notifications. What should I do? Answer If you’re not getting email notifications, follow these steps:
Read MoreCan I add pages to an existing PDF form
Question Can I add pages to an existing PDF form? Answer PlatoForms does not have a direct feature for adding pages to an existing PDF form.
Read MoreWhy am I not receiving notification emails
Question Why am I not receiving notification emails? Answer To resolve this issue, follow the suggestions below. If you’ve tried these steps and still don’t receive notifications, reach out to us for further assistance.
Read MoreHow can I free up my plan capacity and publish new forms
Question How can I free up my plan capacity and publish new forms? Answer To free up your plan capacity and publish new forms, you have two options:
Read MoreHow to solve 'no valid signature found in this submission'
Question Why the signature certificate of the PDF indicates “There is no valid signature found in this submission”? Answer To generate a valid signature certificate in the PDF, you need to check whether the option Collected to signature certificate is enabled for your Signature field.
Read MoreCan I obtain a signed certificate through a PlatoForms workflow
Question Can I obtain a signed certificate through a PlatoForms workflow or workflow invitation? Answer Yes, you can! Please refer to this video:
Read MoreCan I obtain a Signature Certificate if I edit and resubmit my submission
Question Can I obtain a Signature Certificate if I edit and resubmit my submission? Answer Unfortunately, the Signature Certificate is only generated upon the initial submission of the form.
Read MoreCan I add two Signature pads when signing a document first and sending it to my client
Question Can I add two signature pads when signing a document first and sending it to my client? Answer Absolutely! You can easily include two signature pads, one for yourself and one for your clients, in this scenario.
Read MoreCan I generate a signature certificate through API
Question Can I create a signature certificate using the PlatoForms Invitation API? Answer Yes, you can. The PlatoForms Invitation API, Create Form Invitation, allows you to generate a signature certificate.
Read MoreCan the form auto-fill details based on specific input
Question Can the form auto-fill details based on specific input? For instance, when my client enters information in a field like ‘student ID’, form fields like the student’s name, email, and phone number are automatically filled in.
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