How to use my company email for form invitations and notifications

Question

Can I use my company’s email address as the “Email From” details when sending form invitations and notifications?

Answer

Certainly! When using your company email for sending form invitations and notifications, you have two options for email verification. These verification methods enhance the trustworthiness and authenticity of the emails you send to your recipients. Please note that both options are exclusively available in premium plans.

What’s the difference

• Email Address Verification

  This option allows you to verify a specific email address from your company. It authorizes that address for sending emails using PlatoForms. For example, if you verify “mailer@mydomain.com,” only that exact address can be used for sending emails. Please keep in mind that as the domain itself (e.g., mydomain.com) isn’t verified, only the exact address (e.g., “mailer@mydomain.com”) is considered verified. If you have other email addresses within the same domain, such as “fillform@mydomain.com,” they will require separate verification. Be aware that even if “mailer@mydomain.com” is verified, it may still be flagged as spam or rejected by strict recipient mail servers.

• Email Domain Verification

  With this option, you can verify your entire company’s email domain. This trusts all addresses within the domain for sending PlatoForms emails. If the entire domain (e.g., mydomain.com) is verified, any email address under that domain can be used for outbound emails. For instance, addresses like “hello@mydomain.com” or “mailer@mydomain.com” are all authorized for sending. This approach is akin to using authorized servers to send emails, significantly reducing the risk of rejection.

For Email Address Verification

• To verify a specific address for sending form invitations, please refer to the Configure email address section in the User Documentation.

• To verify a specific address for form notifications, check the Configure form notifications section in the User Documentation.

For Email Domain Verification

Find more details in the Send email with custom domain section in the User Documentation.

Have more questions? Visit our FAQs page or contact us.