Why am I not receiving notification emails

Question

Why am I not receiving notification emails?

Answer

To resolve this issue, follow the suggestions below. If you’ve tried these steps and still don’t receive notifications, reach out to us for further assistance.

1. Check form Notification settings:

   Make sure the notification settings for the specific form in question are configured correctly. Verify that email addresses are entered accurately and that notification triggers are set up as intended. For more details, check the Configure form notifications section.

   

2. Verify ‘Email From’ address:

   Ensure that the email address used in the “Email From” field of your notifications is verified. For step-by-step guide, check the Email From section.

   

3. Verify the email domain:

   Consider verifying the entire email domain if you suspect email delivery issues. This helps establish the domain’s authenticity and enhances email delivery reliability. For step-by-step guide, check the Email domain verification section.

4. Notification threshold settings:

   Review your notification threshold settings from your profile (Click on your profile photo from Dashboard > Account Settings > Notification). Ensure that they are not set too low: once you reach a limit, that day’s notification emails to you stop, and a limit of 0 turns them off completely.

   

5. Check for an automatic pause:

   If every form of your team stopped sending notifications at the same time, look in the team owner’s inbox for the email “PlatoForms Alert: Submission Notifications Paused”. Our system pauses a team’s submission notifications when the team reaches its daily email limit. Submissions are still saved. The team owner verifies their email again to resume notifications.

6. Check spam and filters:

   Check your email inbox for spam or filters that might be affecting the delivery of PlatoForms notifications. Additionally, consult your email administrator to ensure that PlatoForms emails are not blacklisted.

7. An address that bounced before:

   If an email to an address bounced earlier, or its owner reported one of our emails as spam, later emails to that address may be held back by our email service even though the form’s Activity Log shows them as sent. Contact us with the address and we will check it and release it. If the mailbox no longer exists, it will be held back again.