Why am I not receiving email notifications as a team member

Question

As a team member, I’m not receiving email notifications. What should I do?

Answer

If you’re not getting email notifications, follow these steps:

1. Check your own notification card:

   • Click here to open your card, or use your avatar menu > Account Settings > Notification. In the Updates row, Each submission must be ticked. It is also switched off by the Stop per-submission emails link at the bottom of one of those emails.

   • Default limits: click Options on the card. “Per-submission emails: at most 50 a day and 25 per form.” Once you reach a limit, you get no more submission emails for the rest of that day; the next day they start again. See Choose what PlatoForms sends you.

2. Check email notification settings:

   

   • Confirm Send to team members is switched on or verify your email address is correctly added to Email To.
   • Explore additional settings in the Configure form notifications section.

3. Custom Email From address:

   • If using a custom Email From address, enhance deliverability by setting up SPF and DKIM. Configure these settings here.
   • For more details about configuring SPF and DKIM, check here.

4. Review team settings:

   Click here to confirm if your have be added in the team.

5. Check spam folder and filters: Ensure notifications aren’t landing in your spam folder or being filtered.

6. Allowlisting (if applicable): Ask your email administrator to check if “platoforms.com” domain is allowlisted, especially if no custom Email From address is set up.

7. Use the Activity Log:

   The Team Admin and team members with Activity log viewer access can open Activity log in the left navigation to track email notifications. It records:

   • Notification and reminder emails: Displays logs of notification and reminder emails sent, showing the email path from your default or custom domain to the addresses you’ve set, so you can confirm if emails were sent successfully.

   • Submission deletions: Records when a submission is deleted from the Submission page. Submissions deleted by the data retention policy are logged too, as one line per form.

   For more details, refer to Check Activity Log.

Follow these steps to ensure you receive notifications. If issues persist, contact our support team at support@platoforms.com. For quicker assistance, include the approximate sending time and your email address.