Build smart delivery forms that capture proof of delivery, streamline logistics workflows, and process doorstep payments

Smart Delivery Forms: Real-Time Signatures, Routing & Payments

Paper delivery notes get lost in transit, damaged by weather, and create hours of manual data entry for your dispatch team.
With PlatoForms, you can digitize your entire logistics process. It doesn’t matter if your drivers need a simple proof of delivery form, a complex delivery order form, or a multi-stop courier receipt—PlatoForms handles all of them. Delivery drivers just collect signatures on their phone, process payments via Stripe or Apple Pay on the spot, and hit submit. The whole transaction is recorded and automatically routed to your dispatch team before the driver even leaves for the next stop.
A delivery driver in uniform handing a package to a customer while holding a mobile tablet displaying a digital delivery form for signature capture.

Why Logistics Teams Switch to Digital Delivery Forms

Solve the real bottlenecks of manual delivery tracking and proof of receipt
Capture Real-Time Proof of Delivery

Your drivers can instantly upload photos of the delivered package or any damages using the File Upload field. They can also capture legally binding sign-offs on the spot with the built-in Signature field. The proof of delivery is instantly secured in the cloud—no lost papers, no disputes about what was received.

Seamless Payments and Automated Workflows

Transform your delivery form into a complete point-of-sale solution. By integrating with Stripe, drivers can securely collect payments, including Apple Pay and Google Pay, right at the customer’s doorstep. Use Workflow automation to route the delivery documents to the right people at each step without manual follow-ups.

Upload, convert, and start collecting data instantly

Digitize Delivery Forms in Minutes

Already have delivery PDFs or shipping documents? Bring them online in minutes—no redesign needed.

Convert them with our PDF to web form converter. With built-in AI field recognition, fields are automatically detected, so you don’t have to rebuild everything from scratch. You can also create fillable PDF forms while keeping your original layout for a consistent, professional look.

Prefer a fully digital experience? Build a custom web form using our ready-to-use templates, including order and payment forms. Or use our AI form generator to instantly create structured delivery checklists—just describe what you need, no manual setup required.
An illustration showing the digital transformation of a delivery note into a mobile web form. On the left, a dispatcher points to a static document; on the right, a driver uses a smartphone displaying a dynamic delivery app, connected by a central AI icon symbolizing instant PDF-to-form conversion.
An illustration of a smart delivery workflow featuring a man and a woman interacting with digital forms. On the left, a user types into an address field with a Google Maps-style autocomplete dropdown and a Validate button. On the right, a tablet displays a conditional logic scenario for Client not home, showing options for photo evidence and delivery status, all rendered in a clean, hand-drawn vector style with blue, yellow, and green accents.
Stop delivery delays caused by typos and incorrect addresses

Build Smart Forms with Address Autocomplete

Create clear delivery workflows using Form Logic to let drivers quickly navigate through different delivery scenarios. If a customer isn’t home, conditional logic can instantly display fields for ‘Left at front door’ or ‘Return to depot’ with required photo evidence.

But the biggest hurdle in logistics is inaccurate location data. By enabling Address autocomplete powered by Google Maps, you can drastically reduce typing errors. As customers or dispatchers type, the form suggests verified addresses, automatically filling in the street, city, state, and postal code. This ensures your drivers always have the exact, correct destination before they even start their route.
Process transactions seamlessly at the customer’s doorstep

Accept Payments Directly on Delivery

Cash on delivery is outdated, and carrying bulky card readers adds unnecessary equipment for your drivers.

Transform your delivery form into a complete point-of-sale solution by integrating it with Stripe. Your drivers can securely collect payments right from the form on their mobile device.

Even better, the integration fully supports modern digital wallets like Apple Pay and Google Pay. Customers can complete the transaction in seconds, making the checkout process frictionless and professional.

Once completed, delivery records and signed documents can be automatically stored in your cloud drive, keeping everything organized and accessible for your team.
An illustration showing how to turn your delivery forms into a professional point-of-sale tool. Drivers can securely collect payments on-site—including via modern digital wallets—and automatically sync all signed records to your cloud drive.
An illustration titled Capture Signatures and Trigger Next Steps showing how completed delivery forms drive automated workflows. A customer signs a digital Signature field, which triggers a central automation gear. This workflow simultaneously generates a signed receipt, alerts dispatch, and sends a branded email from a custom domain directly to the customer.
Turn completed deliveries into immediate automated actions

Capture Signatures and Trigger Next Steps

Proof of delivery is the core of any logistics operation. Capture legally binding sign-offs on the spot using the built-in Signature field, and automatically generate a signed certificate for your records.

Once signed, the work doesn’t sit in an inbox. Set up workflow automation to route the completed delivery form based on the results. If a package is marked damaged, automatically alert the customer service team. If it’s a successful drop-off, send a clean PDF receipt directly to the customer using a custom domain so the email comes from your company, not ours. For complex multi-stop routes, try a conversational form layout that walks the driver through one step at a time.

FAQ’S

  • Can we send delivery forms from our own company email?
    Yes. Professional branding is crucial for logistics companies. You can set up a custom domain to send form invitations and delivery receipts directly from your own email address (like tracking@yourcompany.com). This ensures your sent emails are trustworthy and genuine, lowering the chance of rejection by recipient servers.
  • Do these forms actually work well for drivers on mobile devices?
    Yes—and that’s the whole point. Nobody carries a laptop in a delivery van. Every PlatoForms web form is fully responsive and works on any phone or tablet browser. Your drivers can tap through checkboxes, use address autocomplete, and collect signatures with their thumbs while standing at the customer’s door.
  • Can we pre-fill customer details before sending the form to the driver?
    Absolutely. Using our Pre-fill feature, dispatchers can send a delivery form directly to a driver’s device. You can bulk pre-fill the customer name, delivery address, and order details. The driver simply opens the link, verifies the pre-loaded data, and focuses entirely on the actual delivery and signature capture.
  • One delivery, multiple document formats—is that possible?
    Yes. That’s exactly what the Master Form feature is for. Your driver fills out one form in the field, and PlatoForms inputs that data into multiple PDF outputs—say, one copy for your internal dispatch log, another as a clean customer receipt, and a third for the billing department. One delivery, multiple documents, zero re-typing.
  • How do we handle failed delivery attempts?
    Use Form Logic to create dynamic paths. If a driver selects ‘Delivery Failed’, the logic can instantly hide the signature field and instead show a required dropdown asking for the reason (e.g., ‘Customer not home’, ‘Incorrect address’), plus an optional photo upload to prove they visited the location. If they select ‘Delivered’, it skips straight to the signature.
  • Where do the completed delivery receipts go?
    Everything lives in your PlatoForms submissions dashboard. You can search, filter, and download any past delivery record. If you’d rather have receipts land in Google Drive, Dropbox, or your CRM automatically, connect one of our add-ons and the data flows there on its own.
  • What kind of support is available for logistics teams implementing digital forms?

    PlatoForms makes it easy to digitize delivery forms with a no-code, intuitive interface—perfect for dispatchers, logistics managers, and drivers. We provide comprehensive support through video tutorials, step-by-step guides, detailed FAQs, and a responsive support team.

    Whether you’re converting existing PDF delivery notes or building mobile-friendly forms from scratch, most teams get up and running in just a few days—without disrupting their current shipping workflows.

Ready to modernize your logistics operations?

Start building smarter delivery forms today

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