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What's the difference between the four embed script options?

Question What’s the difference between the four embed script options? Which embed script option should I use for my website?

How to use the Country field?

Question What is a Country field? How to use it? Answer What is a Country field? A country field in a form allows users to select a country from a dropdown list. This can be used to gather user locations or for other purposes, such as selecting a trip destination.

How do I identify the Field ID

Question How do I identify the Field ID? Answer What is Field ID? The Field ID is a unique identifier that helps distinguish fields, making it easier to locate the one you want to edit.

How to add pre-application questions and set conditional navigation

Question Can I add pre-application questions and set up conditional navigation? Description I’m creating a job application form and want to filter candidates based on specific qualifications. Can I add pre-application questions? If applicants answer positively, they move on to the full application; if not, they exit the process early to save time.

How to restrict the end date to 15 days after the start date

Question How can I limit the end date to 15 days after the start date in my form? Description I have a form that collects a start date and an end date to track an approval period. I want to set a condition so that the end date cannot be more than 15 days after the start date—it must be within 15 days of the start date. Can PlatoForms help me achieve this?

How to set up signature certificates for Workflow Steps?

Question How can I create signature certificates for the steps within my Workflow? Answer Every step in the Workflow can create a signature certificate, but the setup process differs for the first and subsequent steps.

How can I ensure people know their submission was received?

Question How can I ensure people know their submission was received? Answer We understand the frustration people feel when they’re unsure if their form submission went through. That’s why PlatoForms offers various options to confirm receipt of their submission.

Can my online form calculate my customers' age

Question Can my online form calculate my customers’ age? Answer Yes, PlatoForms enables you to calculate a customer’s age based on their input. All you need to do is utilize the Text Input field and conditional logic.

How to obtain the CSV file of form submission

Question How can I obtain the CSV file of form submissions? Answer For All Submissions Choose a time range to export all submissions for a specific form in CSV format. Refer to our documentation for detailed instructions, or wacth our video tutorial.

How to resolve the issues with failing to send notification email

Question Why am I experiencing failure to send the notification emails, and what solutions are available? Answer If you’re encountering issues with sending notification emails, it’s advisable to check if the size of your uploaded PDF is too large when creating an online form.

Why doesn't font size change show in generated PDFs

Question I adjusted the font size in the online PDF form. Why isn’t it reflected in the final form? Answer In PlatoForms, font changes can be divided into two scenarios based on the form type (Web PDF Form, Online PDF form, or Master Form):

How can I change fonts for online forms and generated PDF

Question How can I change fonts for my online forms and generated PDF, and what are the differences between them?

Can I use my website's root domain as the CNAME record

Question My website is “www.mybrand.com”. Can I use my website’s root domain as the CNAME record? Answer In most cases, it’s not recommended to use your website’s root domain (e.g., “www.mybrand.com”) as the CNAME record for PlatoForms.

How can I troubleshoot missing details in invitation emails

Question What should I do if my invitation email doesn’t contain the link, form name, or password? Answer If your invitation email is missing crucial details like the link, form name, or password, here’s what you can do:

Can I modify EMAIL FROM details for form invitation

Question Can I customize the EMAIL FROM details for the form invitation? Answer Absolutely! Customizing EMAIL FROM details is available exclusively for premium plans.

How to configure a form to send submissions to an email address based on user input

Question How to configure a form to send submissions to an email address based on user input? Answer You can assign text input fields or dropdown fields as notification recipients.

How to pre-fill data in a form before sending it out

Question I’d like to pre-fill some data in a form before sending it to a customer to minimize their input efforts. What are the pre-filling options available in PlatoForms?

How can I enhance form embedding with URL parameters

Question Can I embed the form on my website using the embed code and also use a URL Value? How can I integrate this into the code?

How can I create a master form from an exsiting web form

Question How can I create a master form from a web form I have already created without starting from scratch?

How to solve corrupted characters in exported csv file

Question When I open the exported CSV file, I encounter corrupted characters. How to solve this problem? Answer The issue you’re facing with corrupted characters when opening the CSV file is related to encoding and isn’t a problem with our system.