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Which email address are my form emails sent from?
Question
Which email address do my form emails come from, and how do I change it?
Answer
Your emails come from mailer@platoforms.com unless you choose your own address. On a paid plan, you can send them from your own address instead, for example forms@yourcompany.com, once that address is verified. See How to use my company email for form invitations and notifications to verify it.
You can choose your address in two ways: once for your whole team, or for one form only.
Set it once for your whole team
In Form Default Settings, you can set a sender for your whole team:
- Notifications: used for every email about your forms and workflows.
- Invitation Settings: used for invitations.
Every form uses this team address unless you give that form its own address. If you change the team address later, all of those forms change with it. You don’t need to update them one by one.
Use a different address for one form
On a form’s Notifications page, the Email From box shows the team address with a Default label. Click it and choose Use a different address for this form, then type the name and address you want.
That form keeps its own address, even if you change the team address later. To go back to the team address, click Use team default.
Workflow steps and invitations work the same way.
Which address each email uses
| Comes from | |
|---|---|
| Notifications to you, your team, and the people who fill in your form | The form’s own address, or else the team notification address |
| Form reminder emails | The form’s own address, or else the team notification address |
| “Save and continue later” emails | The form’s own address, or else the team notification address |
| Document request and renewal emails | The form’s own address, or else the team notification address |
| Workflow step emails and the “workflow completed” email | The step’s own address, or else the team notification address |
| Other workflow emails, such as approval requests, reminders and approval results | The team notification address |
| Invitations and invitation reminders | The invitation’s own address, or else the team invitation address |
If none of these is set, the email comes from mailer@platoforms.com.
What if my address is not verified yet?
Your emails still go out. Until the address is verified, they come from your team address, or from mailer@platoforms.com if you don’t have one. As soon as the address is verified, your emails start coming from it automatically.
What if my address stops working?
Sometimes an address stops working, for example when your domain’s email settings are changed. When this happens, we send your emails from mailer@platoforms.com instead, so none of them are lost, and we email the team owner. If your address works again within 30 days, your emails come from it again automatically. After 30 days, verify it again: fix the DNS records and click Test Settings, or set the address again and use Verify this email only.