Can I turn filled-in paper forms into online submissions?

Question Some of our clients still fill in our form on paper. Can I get those paper copies into PlatoForms with the online submissions, without typing them in?

Why do I see "Changed in another window" when I edit a form or document?

Question I’m editing a form or PDF document and a message says Changed in another window. What does it mean, and which button should I click?

How can I prove a PlatoForms e-signature is valid?

Question Someone signed a form in PlatoForms. How can I, or the other party, prove the signature is valid and the signed PDF hasn’t been changed?

Which email address are my form emails sent from?

Question Which email address do my form emails come from, and how do I change it? Answer Your emails come from mailer@platoforms.com unless you choose your own address. On a paid plan, you can send them from your own address instead, for example forms@yourcompany.com, once that address is verified. See How to use my company email for form invitations and notifications to verify it.

Does Insights change my form submissions?

Question Do filters, category cleanup, AI analysis, or data-quality flags in Insights change my original form submissions? Answer No. Insights analyzes and changes how data is displayed in a report; it does not edit the underlying form submissions.

What is PlatoForms Insights?

Question What is PlatoForms Insights, and what can I use it for? Answer PlatoForms Insights is a reporting tool for understanding form submissions and visitor behavior. Every form has a default Insights report with submission totals, changes over time, and charts for supported form fields.

Why is Visitor journey empty or missing data?

Question Why does Visitor journey look empty or show less information in my Insights report? Answer Visitor journey may be empty or show less information for one of these reasons:

PDF Fillable Form vs. Web PDF Form: which one should I use?

Question PlatoForms lets me turn my PDF into either a PDF Fillable Form or a Web PDF Form. What’s the difference, and which one should I pick?

How do I test Square payments? There's no test mode.

Question I set up Square payments on my form but I can’t find a sandbox or test mode. How do I test the payment flow without charging a real card?

Stripe vs. Square vs. PayPal: which should I use?

Question Stripe, Square, or PayPal — which one should I connect to my form? Answer All three let you collect payments through PlatoForms with no additional transaction fees on our end — the right choice comes down to how you want to test, what your customers already use, and whether you have an existing account with one of them.

Can I have more than one Team Admin?

Question I’d like to give another team member full Team Admin access. I’ve granted them every permission on the Team page, but their role still shows as Member — is there a way to make them a Team Admin too?

How can I free up my plan capacity and publish new forms

Question How can I free up my plan capacity and publish new forms? Answer To free up your plan capacity and publish new forms, you have two options:

Where can I find PlatoForms' security and compliance documentation?

Question Does PlatoForms have a security or trust page where I can review compliance certifications, data handling practices, and privacy guidelines?

Does PlatoForms support PayPal payments?

Question Does PlatoForms support PayPal? Can I collect PayPal payments through my form? Answer Yes. PlatoForms has a native PayPal Payment widget that lets you accept payments directly inside your form — no redirect to an external page required.

Find trending topics and quick answers here

Q: Can I get a text or a Slack message when something needs me?

Question I do not sit in PlatoForms all day. Can I get a text or a Slack message when an approval or something else is waiting on me?

Q: What is the Inbox and what does the number on the bell mean?

Question There is a bell with a number at the top of my dashboard and an Inbox entry in the left navigation. What is in there, and why does the number not match my unread updates?

Q: Why does this PlatoForms email have no unsubscribe link?

Question I want fewer emails from PlatoForms, but some of them have no unsubscribe link at all, and the trial reminder ends with “Why am I getting this?”. How do I stop them?

Q: Can PlatoForms read handwriting on scanned paper forms?

Question Our paper forms are filled in by hand. Can PlatoForms read handwriting, and what happens when it gets an answer wrong?

Q: How many paper pages can I import each month?

Question How many pages can my team import from paper, and what happens when we go over? Answer Every plan includes paper pages each month: Free 10, Bronze 40, Silver 120 and Gold 360. The count starts again each month, on the same day as your plan’s AI allowance.

Q: Why are my scanned pages marked "Not this form"?

Question I imported scans of our paper form, but the pages are marked Not this form and nothing was read. Why?

Hi, how can we help?

Search by task, feature, or problem - not just a single keyword.

There no matching results.

Recommended

Latest FAQs

Recently published answers and product guidance.

Why does this PlatoForms email have no unsubscribe link? Oct 26 What is the Inbox and what does the number on the bell mean? Oct 26 Can I get a text or a Slack message when something needs me? Oct 26 Why are my scanned pages marked "Not this form"? Oct 13 How many paper pages can I import each month? Oct 13 Can PlatoForms read handwriting on scanned paper forms? Oct 13

Explore

Browse by topic

All 96 FAQs are organized into the eight topics below.

Forms and fields Build forms, configure fields, and choose form layouts. 18 questions Publishing and sharing Publish, embed, protect, and share forms with respondents. 18 questions Submissions and PDFs Review submissions, export data, and manage generated PDFs. 19 questions Workflows and logic Route forms, automate field behavior, and manage workflow steps. 14 questions Notifications and integrations Configure emails and connect forms to other services. 18 questions Payments Collect payments and choose a supported payment provider. 5 questions Account, plans, and security Manage your team, plan, account settings, and data security. 10 questions Insights and reporting Analyze submissions, visitor journeys, and report results. 3 questions

Full library

All questions

Browse every FAQ, newest first, or use a topic above to narrow the list.

How to filter multiple logics

Logic filtering, search form logic, form logics, simplified filtering, field ID, field label, efficient logic management, logic search, logic panel, logic streamlining.

How to use "else" condition in logic

Else logic, add else condition, form conditional logic with else, use else logic for form behavior, form logic with alternative conditions, add alternative conditions, form logic else feature, else statements in form behavior, conditional logic with fallback conditions.

How to use my company email for form invitations and notifications

Company email verification, form invitations and notifications, email verification methods, email domain verification, form communication channels, custom email domain, trustworthy email sending, email authentication, premium plan features, custom domain for form.

How to clear field values automatically

Learn how to automatically clear field values in PlatoForms by using conditional logic to set actions that remove a field’s value based on user selections.

How to use my own domain for form sharing

Custom form URL, form sharing with custom domain, premium plan custom form URL, set up custom form link, company domain for form sharing, online fillable form distribution, direct form access with custom URL, share forms through custom link, custom URL for published forms, web link for online fillable form, form distribution using custom domain, share forms with own domain, access forms through company website, unique URL for online forms, set custom form link in premium plan.

How to make my online forms multilingual

Learn how to make your online fillable form multilingual in PlatoForms by enabling the language switcher and adding new languages for diverse respondent preferences.

How to automatically save submitted form data to Google Sheets

Automatically save submitted form data, transfer data from online fillable form to google sheets, connect online forms to 3rd party applications.

How to set up Slack integration for instant form updates notifications

Learn how to set up Slack integration for real-time form notifications by configuring PlatoForms to send instant updates to your chosen Slack channel.

How to collaborate with Team members

Collaborate, team members, collaboration tools, team collaboration, online fillable form collaboration, work with team members, invite team members, work between different teams.

How to upload form submissions to my cloud drive folder

Cloud storage integration, sync with cloud drive, connect to cloud storage, data integration with cloud, cloud-based file management.

How to distinguish and use ‘Form Settings’ and ‘Form Default Settings’

Form default settings, global settings for forms, team-wide form preferences, edit default form settings, new form configurations, shared settings for teams, consistent form settings, change default settings, team members' form settings, modify default form preferences.

How to save a published online form to my computer

Save published form as pdf, download published form, saving forms as pdf, offline form access, online fillable form download, pdf copy of online fillable form, form export to computer, form backup, document storage, form management, download form to a local directory.

How to reorder pages when cloning a PDF form online

Learn how to reorder pages when cloning an online fillable form by enabling the page order option, then remapping, deleting, or adding pages as needed.

How to customize cloud drive subfolder names

Cloud drive subfolder naming, custom subfolder names, organize cloud drive folders, personalized cloud drive subfolders, custom naming for subdirectories, cloud storage folder customization, create custom cloud drive subfolder names, subfolder naming options, user-defined subdirectory names, manage cloud drive subfolders.

How to pre-fill the Text fields with initial values

Initial value, text field, properties panel, dropdown menu, available initial values configuration, default value, pre-filled text, data entry, form customization, text properties.

Can I create custom and dynamic form email notifications

Email notifications, customized notifications, dynamic content, form email templates, variables in emails, personalized notifications, form communication, form email settings, email customization, custom fields in the email body, personalized email content.

Still looking for an answer?

Choose the type of help that works best for you.

User guide Follow complete setup instructions and feature guides. Browse the guide → Video tutorials Watch step-by-step demonstrations of common tasks. Watch tutorials → Contact support Send us your question if the FAQs and guides do not cover it. Ask for help →